RETURNS & REPAIRS
Think Your Device is Faulty?
E-Collar Technologies Remote Dog Training Systems are backed by a Two-Year Full Manufacturer Warranty.
Warranty Exclusions: Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under warranty.
Charging Requirement: Devices must be charged using the manufacturer’s included charger only.
If you are experiencing issues with your E-Collar, please submit a claim directly with the manufacturer:
Return Window & Eligibility
You have 14 Days from the delivery date to return your order for a refund.
To receive a full refund, items must be returned in:
- Unused condition (handled only as you would in a shop)
- Original packaging with no damage
- Complete with all parts, accessories, and manuals
- Re-saleable, “as-new” condition with no personal data registered
Return Shipping
Return shipping costs are the responsibility of the customer. Items must be returned within 14 days of notifying us.
Fees & Non-Compliant Returns
Note: We do not sell collars or products on a trial basis. Please double-check product specifications before ordering.
Restocking & Returns Processing Fees
Items returned used, damaged, incomplete, or showing signs of wear are subject to a minimum £25 fee or 20–30% deduction of the product value.
This fee covers:
- Functional testing & inspection
- Hygiene cleaning
- Replacement packaging or missing accessories
- Authentication checks & administrative processing
Non-Faulty Inspection Fee
Returns claimed as defective but found to be fully functional upon testing are subject to a £25 processing fee or 20–30% inspection fee.
* Custom-ordered or personalized items cannot be refunded. Our team will always communicate findings clearly before any deductions are made.
Ready to request a return? Click below to complete our form:
Submit Return via Contact FormImportant Charger Safety Guidelines
- ALWAYS use the manufacturer’s supplied charger to ensure safe and reliable operation.
- DO NOT use fast chargers or high-output wall adapters.
Power Specification Warning
Educator devices accept a maximum input of 5V / 2.5A.
Using chargers with higher voltage or current outputs will reduce equipment lifespan and may cause permanent damage to the battery, charging components, or collar.
Battery Care & Best Practices
⚡ Charging
- Avoid 0%: Top up regularly; don’t let it drain completely.
- Unplug at 100%: Remove from charger once full to prevent heat damage.
- Original charger only: Always use the manufacturer-approved charger.
- Charge at room temp: Charge indoors (15–25°C) on hard surfaces.
🌡️ Usage & Climate
- Avoid heat: Never leave the device in hot cars or direct sun.
- Top off frequently: Short, frequent charges stress the battery less than deep cycles.
📦 Storage
- Store at 50%: Keep at half-charge for long-term storage.
- Cool & dry: Store indoors away from damp areas, frost, and metal objects.
Getting a Good Contact with Your Collar
💡 Step 1: Test Your E-Collar at Home
Always test the device away from your dog first over 5–10 minutes:
- With Test Light: Ensure it fits firmly onto both contact points so the wire completes the connection. Test across levels to watch the bulb illuminate.
- With Your Palm: Start on a low setting (10–15) and gradually increase levels as comfortable.
✅ Step 2: Troubleshooting Poor Response
If the collar tests fine on your hand or light but your dog isn’t responding, it is usually due to poor skin contact or high drive masking the stimulation.
⛔ Do NOT Simply Turn Up the Power
Never increase stimulation levels to force a response. Always check and adjust physical contact first!
📋 Best Practices for Ideal Contact
🐕🦺 Still experiencing issues? We strongly advise working with a certified e-collar trainer.
Repairs & Replacement Parts
Notice on Repairs: Unfortunately, we do not repair broken or out-of-warranty devices. However, we offer a complete range of individual replacement items, including new remotes and receiver collars.
Looking for Lost or Replacement Components?
You can find replacement transmitters, receiver collars, chargers, and accessories directly in our shop:
