TERMS OF SERVICE

OVERVIEW

This website Ecollars.co.uk is operated by G3 Dogs Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Ecollars.co.uk. Ecollars.co.uk offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or that you have the legal capacity to enter into a binding contract under the laws of the United Kingdom.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS, SERVICES AND LEGAL COMPLIANCE

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy. To view our full policies regarding shipping, delivery timeframes, costs, and returns, please visit our designated informational pages at https://ecollars.co.uk/faq/ and https://ecollars.co.uk/returns-repairs/

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Legal Compliance — Electronic Training Collars

The sale and use of electronic training collars is subject to legislation that varies across the United Kingdom. It is your sole responsibility to determine whether the purchase, possession, and use of any electronic training collar is lawful in your jurisdiction before placing an order.

By completing a purchase on this site, you confirm that:

• You are responsible for ensuring compliance with all applicable laws and regulations governing the use of electronic training collars in your jurisdiction;
• The use of the product you are purchasing is lawful in the location(s) in which you intend to use it;
• You are aware that the use of electronic collars is prohibited in Wales under The Animal Welfare (Electronic Collars) (Wales) Regulations 2010, and may be subject to further restrictions or prohibitions in other parts of the United Kingdom.

Guidance on relevant animal welfare legislation and the prohibition on use of electronic collars can be found at:

• https://www.legislation.gov.uk/
• https://statutoryinstruments.parliament.uk/instrument/vUkNBtTH/
• https://www.legislation.gov.uk/wsi/2010/943/contents/made
• https://www.legislation.gov.uk/ukdsi/2023/9780348247305

SECTION 6A – RESPONSIBLE USE OF ELECTRONIC TRAINING COLLARS

The products sold on this site are electronic training tools intended for use by knowledgeable and responsible dog owners and handlers. By purchasing from this site, you acknowledge and agree to the following:

6.1 Full Owner Responsibility

The purchaser accepts full and sole responsibility for the safe, lawful, and humane use of any electronic training collar purchased from this site. You accept that you are solely responsible for how the product is used, by whom it is used, and on which animal it is used.

6.2 Animal Welfare

To the fullest extent permitted by law, we are not responsible for injury or harm resulting from the misuse, incorrect fitting, inappropriate training methods or unlawful use of the product. It is your sole responsibility to ensure that the product is appropriate for your dog, having regard to the dog’s size, age, health, temperament, and any other relevant factors.

6.3 Operator Competency

You confirm that you have, or will obtain, the necessary knowledge, skill, and understanding to operate the product safely and humanely before use. Ecollars.co.uk does not provide training instruction as part of the sale of any product and accepts no responsibility for outcomes arising from a lack of operator knowledge or experience.

6.4 Product Suitability

You confirm that you have assessed the suitability of the product for your specific dog prior to purchase. Ecollars.co.uk makes no representation that any product is suitable for any particular dog and accepts no liability for any adverse outcome resulting from a mismatch between the product and the animal on which it is used.

6.5 Third-Party Claims

You agree to indemnify and hold harmless Ecollars.co.uk from any claim, demand, loss, liability, or expense (including legal fees) brought by any third party arising from or related to your use or misuse of any product purchased from this site, including but not limited to claims arising from injury, pain, or distress caused to any animal.

You acknowledge that you are responsible for your own use of the product and for ensuring that such use complies with applicable law. Nothing in these Terms requires you to indemnify us where doing so would be unenforceable under applicable consumer law.

SECTION 6B – TIME-SENSITIVE USE, EVENTS AND BOOKINGS

Products purchased from this site are not guaranteed to be delivered, repaired or replaced within any specific timeframe, and stock availability may vary without notice.

Where you intend to use a product for a specific event, competition, trial, course or other time-sensitive purpose — including any non-refundable booking — it is your sole responsibility to:

• allow sufficient time for delivery, set-up and familiarisation with the product well in advance of the event;
• have a suitable back-up plan or alternative equipment available; and
• confirm current stock availability and estimated delivery or repair times with us before booking or paying for any non-refundable event.

We accept no liability for any loss, cost, expense or damage — including but not limited to entry fees, event costs, travel costs, accommodation costs, or any other costs arising from your inability to attend or participate in any event — resulting from delivery delays, courier delays, stock unavailability, product faults, or the time taken to process a repair, replacement or return, save where such liability cannot be excluded under UK law.

Nothing in this clause affects your statutory rights under the Consumer Rights Act 2015.

SECTION 6C – CONSUMER CANCELLATION RIGHTS (COOLING-OFF PERIOD)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are purchasing goods as a consumer online, you have a statutory right to cancel your contract within 14 days without giving any reason.

The cancellation period will expire 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or an email to training@g3dogs.com). You may use the model cancellation form details available on our website, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

For further instructions on our returns routing, please refer to https://ecollars.co.uk/returns-repairs/

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error

Should we have taken payment prior to non-acceptance of your order, we will refund you within 5 working days.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Ownership and Use of Reviews and Submitted Materials

7.1 By submitting materials, reviews, or suggestions to us (“Submitted Materials”), you hereby grant to Ecollars.co.uk a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant us the right to use the name that you submit in connection with such content and unconditionally waive any moral rights you have in your submission under the Copyright, Designs and Patents Act 1988.

7.2 Reviews you submit will be processed on our behalf by our online Ratings & Reviews providers and may appear on services owned or operated by Ecollars.co.uk and/or third-party platforms, together with related information such as your username and star ratings.

7.3 We do not guarantee to use or otherwise make available any Submitted Materials. We may reject, edit, remove or disable access to such material for legal, editorial, business or other reasons.

7.4 Additional feedback and suggestions about our products are always welcome; however, you understand that we may use these without any obligation to compensate you.

SECTION 8 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

By agreeing to our Terms and Conditions, we may contact you to leave a review.

SECTION 9 – THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or in violation of any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please visit https://ecollars.co.uk/privacy-policy

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

To the fullest extent permitted by applicable law, in no case shall Ecollars.co.uk, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product. This includes, without limitation, any loss arising from missed events, competitions or bookings as set out in Section 6B above.

Nothing in these Terms of Service shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law, including rights afforded to consumers under the Consumer Rights Act 2015.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Ecollars.co.uk and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, the rights of a third party, or your use or misuse of any product purchased from this site.

SECTION 16 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

SECTION 18 – ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

We are not obliged and do not currently participate in an alternative dispute resolution scheme. Nothing in these Terms affects any mandatory rights you may have under the laws of your country of residence.

SECTION 20 – CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at training@g3dogs.com.

• Trading Name: Ecollars.co.uk
• Email: training@g3dogs.com
• Business Address: G3 Dogs Ltd, 20 Ribston Way, Cambridge, CB4 1FT (Registered in England and Wales)
• Company Number: 11352276
• VAT Registration Number: 370 8958 56