RETURNS & REPAIRS
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered
under the manufacturer’s warranty.
E-Collar Technologies Remote Dog Training Systems have a Two Year Full Manufacture Warranty. In the event your system is deemed defective by an E-Collar Technologies Representative, you will be provided a replacement for the defective item.
If you are experiencing issues with your E-Collar, please call our Toll-Free number at 855-326-5527 or 260-357-0051 (int’l.) or email sales@ecollar.com for Technical Support while you have your system with you.
For us to effectively process your warranty claim we will troubleshoot with you to determine the correct course of action. We will need to know the following information;
• What model system you have
• What issues you are experiencing
• The serial number of the defective component
• Your Address, and contact information
IMPORTANT INFORMATION REGARDING YOUR SERIAL NUMBER
If the serial number manufacture date for the defective component is outside of the 2-year Full warranty period, ECT will offer replacement components at discounted prices. Please keep in mind, the serial number does not provide us with the date you received your system, but the date that your system was manufactured. If you are unable to provide purchase or training information, ECollar Technologies will use the manufacture date to estimate your warranty coverage.
www.ecollar.com | 2120 Forest Park Drive Garrett, IN 46738 | 855-326-5527 | sales@ecollar.com
Clicking this link to download the instructions: Manufacturer’s International Warranty.
Manufacturer warranty information: https://www.ecollar.com/pages/warranty-returns-and-cancellation
- You can return any item within 14 days of receipt in its original ‘new’ unused condition with all original packaging. You must notify us of your wish to cancel in writing by email training@g3dogs.com or via our contact form including your:
– Name
– Address
– Order number
On reply, we will provide you with the return address and instructions.Â
*We do not sell collars on a trial basis. If there are signs of any use, there will be a £20 restocking and cleaning fee. If there are parts missing or need to be replaced, there will be an additional charge for this.*
2. If you exercise your right to cancel your order (Distance Selling Act) after the goods have been despatched, you will be responsible for returning the goods to G3 Dogs Ltd within 14 days of notifying us at your own risk and cost, therefore we strongly recommend returns are made by Royal Mail Tracking or Royal Mail Special Delivery.Â
3. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the Web Site:
Your item is complete and in ‘as new’ saleable condition:
If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging.
You haven’t used the item.
The item contains no personal data and hasn’t been registered to a user.
The item must be returned within 14 days of you requesting to return it.
Any use of the product is relative to examining it, and ensuring it suits your needs. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. G3 Dogs Ltd does not sell products on a trial basis.
*Customers are strongly advised to check suitability and specifications of products before ordering.*
A deduction may be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. We may refuse the return of items without the original packaging or where it has been returned in poor condition.
It is returned with the original box, packing and any accessories you received with it.
We will not refund any items that have been specially ordered to your individual specification or personalised.
Ecollars.co.uk is a trading name operated by G3 Dogs Ltd.
- If you think the battery is significantly damaged (e.g. not charging or not holding charge for over 3 hours indoors) please feel free to contact us here.
- If you find the e-collar isn’t holding charge well, it could be the temperature (cold or extreme heat) that may affect the performance of a lithium battery.
We recommend you store your device indoors, as well as keeping your device charged regularly.
1- Fully charge battery pack
Batteries can slowly lose charge over the months they are in storage (especially when kept in the cold). So starting them off fully charged when packed away will help prevent any damage to the cells.
2- Store it in a dry place
Damp or leaky sheds are not ideal places for storing batteries. As you should not place your batteries where the moisture level is high. The battery will absorb moisture, and this can decrease its lifespan due to water encouraging corrosion. It is better to bring the battery inside to a dry and warm area.
3- Store in an appropriate temperature
We suggest that if the machine is likely to be stored in very cold temperatures, that the battery be removed from the machine prior to storage.
Li-Ion cells will become compromised if stored below 0 degrees. We do not therefore recommend storing in a shed or garage over winter as temperatures in these areas can drop below zero.
Equally, avoid a storage area with direct sunlight as higher temperatures can equally accelerate the battery’s ageing. Around 15-20 degrees C (or room temperature) is optimal.
4- If stored in cold check charge status periodically & re-charge
During storage, care must also be taken not to store the battery for too long. Ideally, a period of up to six months should be observed. During long storage, it is best to check the charge status periodically.
5- Ensure storage from metal objects
You should store your Li-Ion battery in a storage spot free from metal objects such as screws & nails that could come in contact with the battery terminals.
For items out of warranty, to request a battery replacement service: https://ecollars.co.uk/product/educator-battery-replacement-service/
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Battery Repair Service
If your device is out of warranty, not charging and in relatively good condition – a new battery replacement may revive the use for your collar.
If it is repairable, we charge a flat fee of £43.99 (+£4.99 shipping) all inclusive of labour and parts.
Please use our contact form or email training@g3dogs.com with your details:
- What model system you have
- What issues you are experiencing
- The serial number of the defective component
- Your contact information including name, address, email, and phone
Repair Service Payment
To pay for your repair, click the following link:
https://ecollars.co.uk/product/educator-battery-replacement-service/
Replacement Components
Replacement parts that can be found here: https://ecollars.co.uk/product-category/ecollar-technologies/replacement-parts/
